Car Sales and Parts Center

Returns & Exchanges

At Car Sales and Parts Center, customer satisfaction is our priority. If you are not completely satisfied with your purchase, our Returns & Exchanges Policy is designed to make the process simple, transparent, and hassle-free.

Return Policy Overview

If you are dissatisfied with your order for any reason, please contact our support team as soon as possible with your order number, product details, and the reason for the return request.

Once your request is reviewed, our customer service team will provide instructions regarding eligibility, shipping procedures, replacement options, and refund processing.

If an item arrives damaged, defective, or incorrect due to shipping or warehouse errors, Car Sales and Parts Center will cover the cost of return shipping whenever applicable. However, if the return is due to customer preference, incorrect ordering, or change of mind, customers may be responsible for return shipping costs.

Return Eligibility

Our standard return policy lasts 30 calendar days from the date your order is delivered. After 30 days, we may be unable to offer a refund, exchange, or store credit.

To qualify for a return, products must meet the following conditions:

  • Item must be unused and uninstalled
  • Item must be in original packaging
  • All accessories, manuals, hardware, and labels must be included
  • Product must not show signs of wear, damage, or modification
  • Proof of purchase or order confirmation must be provided

Certain items may not qualify for return including custom orders, clearance products, electrical components, special-order parts, used items, installed components, and products marked as non-returnable.

Refund Process

Once your returned item arrives at our warehouse, it will be inspected by our returns department to verify eligibility and condition.

After inspection is completed, you will receive an email notification confirming whether your refund has been approved or rejected.

Refund Method

Original payment method or store credit

Processing Time

Typically processed within 5–7 business days

Restocking Fees

May apply to certain approved returns

Late or Missing Refunds

If you have not received your refund after receiving approval confirmation, please complete the following steps:

  • Check your bank account or payment statement again
  • Contact your credit card provider for updated processing information
  • Contact your bank as processing times may vary
  • Allow additional processing time during holidays or peak periods

If you still have not received your refund, please contact our support team for further assistance.

Sale and Clearance Items

Sale, clearance, promotional, closeout, and discounted items may not be eligible for refunds or exchanges unless the product arrives defective, damaged, or incorrect.

Any exceptions to this policy will be clearly stated on the product page or promotional terms.

Exchanges

We only replace products if they are defective, damaged during shipping, or if the incorrect item was shipped.

If you need an exchange for the same item, please contact our support team with your order number, photos of the issue, and product details before returning the item.

Exchange delivery times may vary depending on product availability, warehouse processing, and shipping destination.

Return Shipping Information

Customers may return eligible items either by mail or through approved return procedures provided by our support team.

Depending on the reason for the return, customers may be responsible for return shipping fees, insurance costs, customs charges, or carrier handling fees.

We strongly recommend using a trackable shipping service and purchasing shipping insurance for high-value automotive products, as we cannot guarantee receipt of returned items without tracking confirmation.

Need Help?

If you have questions regarding returns, exchanges, damaged items, refunds, or warranty claims, please contact our support team.

Car Sales and Parts Center
info@carsalesandpartscenter.com
2972 Westheimer Rd. Santa Ana, Illinois 85486, United States
© 2026 Car Sales and Parts Center. All Rights Reserved.